📧 Contact
How to reach the NxtWave support team and troubleshoot common issues.
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
How to reach the NxtWave support team and troubleshoot common issues.
| WhatsApp Number | 93461 59648 |
| Support Hours | Check with support team for current hours |
| Response Time | Typically within a few hours on weekdays |
| Issue | Try First | If Still Not Fixed |
|---|---|---|
| Platform not loading | Hard refresh: Ctrl+Shift+R (Cmd+Shift+R on Mac). Clear browser cache. | Try a different browser (Chrome recommended). Contact WhatsApp support. |
| Progress not saving | Click Submit/Mark Complete. Refresh and check again. | Contact support with your username and the problem name. |
| Streak not updated after solving | Streak updates at midnight. Wait and refresh. | Contact support with a screenshot of your submission. |
| CP Ladder progress not syncing | Click “Fetch Progress” button on the CP Ladder page. | Disconnect and reconnect your Codeforces account. Contact support. |
| AI Tutor not responding | Refresh the page and try again. | Contact WhatsApp support. |
| Code not running in Playground | Check for syntax errors. Verify input format. | Refresh page. Contact support. |
| Issue type | Where to go |
|---|---|
| Platform access / login issues | WhatsApp: 93461 59648 |
| Billing / subscription / coupon queries | WhatsApp: 93461 59648 |
| Technical bugs (code not running, progress not saving) | WhatsApp: 93461 59648 with screenshot |
| Content feedback (incorrect problem, wrong solution) | Use the thumbs up/down feedback on any solution modal, or WhatsApp support |
| General questions about the platform | This Help Center first, then WhatsApp support |